Trace and Access
Trace and Access cover is a specific section within your insurance policy. If you have this cover then you will usually be covered for the costs associated with leak detection. The cover is typically £5,000 for standard domestic policies and can be far higher for commercial policies. If you need someone to help find a water leak and you have trace and access cover then you are in a good position.
The Leak Detective are uniquely placed to assist you with your insurance claim Insurance Claims. One of the business owners, Colin Macdonald and Lorraine in our call handling team were both loss adjusters for many years. They are ideally placed to advise you when it comes to liaising with your insurance company. You really couldn’t be in safer hands, we have carried out many thousands of trace and access leak detection investigations over many years, and there isn’t anything we haven’t come across before.
Trace and Access
This is how we help progress your claim
You have a water leak
1
Call or email us today
2
Make an appointment
3
We find your water leak
4
We issue your report
5
Need a Quote or a Callout?
We have trained engineers across the UK ready to find your water leaks
Going the extra mile for customers
Help with Insurance Companies
Much of our work is carried out on behalf of clients who have insurance cover for ‘Trace & Access’.This cover will usually pay for water leak detection companies to locate your water leak.
The Leak Detective is very aware of the limitations and scope of Trace & Access cover and will advise and guide you through the process to try and make sure your claim is covered.
Upon completion we will provide you with a written report including photos and video which can be presented to your insurer to validate your claim.
We have completed thousands of insurance claim leak detection jobs and are happy to offer free telephone advice from the outset to assist with the claim process.
Frequently Asked Questions
How do you find underground plastic PVC pipes
Plastic is not a good conductor of sound or electricity. This makes our job harder but not impossible, if the preferred options of signal generators and tracer reels aren’t working we can also go to the ‘Water Knocker’, this is a thumper which strikes the pipe and sends a shudder down the water in the pipe, which we can then detect
Can you fing underground water and drain pipes under concrete ?
Yes, the same principles apply regardless of the covering. We have found underground water and drain pipes over two metres down and under one metre of concrete in the past
How do you find my underground water pipe ?
We use a range of equipment such as tracer reels, utility trackers and signal generators. All of which allows us to find underground water and drain pipes by the use of electrical signals
Can you provide me with a sketch of my water and drain pipe positions ?
Yes, we will provide a sketch of the locations of all pipes we locate. This will not be to scale but will be very beneficial for almost any purpose
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